Last updated: November 12, 2026
Our shop sells digital downloads. Because a file can’t be returned once it has been downloaded, refunds work a little differently than for physical products.
When we offer a refund
- The file doesn’t work. If a download is damaged, won’t open or is missing pages, tell us. We’ll send a working file, and if we can’t fix the problem we’ll refund you in full.
- You didn’t receive it. If your download link never arrived and we can’t deliver the file, you’ll get a full refund.
- Duplicate purchase. If you accidentally bought the same item twice, we’ll refund the extra order.
- Not as described. If the product is materially different from its description, we’ll refund you.
Please contact us within 14 days of your purchase and include your order number.
How refunds are paid
Approved refunds go back to your original payment method. Your bank or payment provider may take several business days to show the credit.
Books bought on Amazon
Paperback and Kindle editions are sold by Amazon, so returns and refunds for them are handled under Amazon’s return policy. Please contact Amazon directly.
Contact
To request a refund, write to hello@smartshelfhub.com with your order number and a short description of the problem.